Clicking update it went straight to the SMTP outgoing server where it shows mail.btinternet.com but the port was set to 993, I changed it to 465, entered my IMAP and SMTP passwords again, clicked the tick and got an error message: "Log-in error Unable to add account, server address is not valid". We always endeavour to grade correctly and , This amount includes seller specified domestic shipping charges as well as applicable international shipping, handling, and other fees. Dave Bradford would love to ditch Virgin Media and get a new broadband provider. 8h29. I can send & receive on my work email account using the Outlook app. I am not having any such problems with my iCloud server so I do not think its a snag with Apple Mail. If anyone else is having similar issues with delayed emails, and wants to see if it's the same thing, all you need to do is obtain the email headers for the received message and then look at lines that start with the word Received. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. 23-04-2021 Does anybody have any idea how I can resolve this, other than changing ISP. Maybe that's the issue, although there has been no problem up until yesterday. This amount includes applicable customs duties, taxes, brokerage and other fees. What can be done to fix this problem please? In the last 24 hours I have been unable to send any mail from my@btinternet.com account from any of my devices. @stevebrass Thanks, but same result as before. Do this plenty of time ahead of when you plan to switch broadband provider you may even want a few months to switch over. This was a pain, but I went along with it or else I couldnt use email. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. That sounds like something has been stuck in a queue somewhere. https://community.bt.com/t5/Email/Problems-connecting-to-POP3-IMAP/td-p/1786726. This seemed like the best place to highlight this and ideally BT will remove the spam filter stopping these emails. You can send and receive messages, but not actively manage the account. Anyone else experiencing the same issues? I can't afford the risk.'. 'All of my contacts have it. 23-04-2021 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I consistently receive this warning: whenever I try. For additional information, see the Global Shipping Program, Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench, Comic should be in the grade given in the listing title. Now when I send them emails from my Outlook.com email address they bounce back as undeliverable. When I pointed out that the same issue happened at the same time on multiple devices, running multiple email applications, the agent agreed to escalate my issue, and I have been promised a reply within a further 24 hours. - last edited on This site contains user submitted content, comments and opinions and is for informational purposes A few months ago I realised I wasn't receiving emails from a friend with a btinternet.com email address. on 26-08-2021 I've got a "failed delivery message". 19-12-2022 The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". One of the mails having been sent as long ago as April 4th. Looking through previous posts I see this has been a regular problem. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. 15h04. The other two people that are having the same problem are using Samsungs, but haven't said which model. Last Thursday, I stopped receiving email from my @btinternet.com account. Yes they do and they can send successfully to my Metronet email from ipad and PC using a gmail address, I have sent you a pm with the raw text source header from an email sent 13th April which only arrived this morning. So we can look in to this further, could you provide us with the full bounce back message you're receiving and the email headers. provided; every potential issue may involve several factors not detailed in the conversations I can send test messages to my iCloud e-mail but not other addresses. 23-04-2021 So hardly time for a timeout to have occurred. Sadly not the same as my experience. 16:52 EST 04 Mar 2023. 26-08-2021 11h40. . As soon as I removed that link all was well again. , updated It was innocent enough: if someone clicked on my name they were taken to my personal website, but it was making btinternet suspicious. Unfortunately, I haven't kept a delayed mail but I will extract the source header from the next one that comes through and send it to you. Re: Unable to send email from Outlook app, If you like a post, or want to say thanks for a helpful answer, please click on the Ratings icon. We have received reports that emails to btinternet.com email addresses are being blocked. Feel free to attach these to the ticket on your account regarding this matter Here, as I've escalated this to my team now to monitor and get back to you once we can look in to this further for you. Also, the web interface seems to be working just fine. However, give yourself enough time to smoothly switch over and you may find it is worth your while. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? 26-08-2021 23-04-2021 23-04-2021 If you click on them we may earn a small commission. btinternet email server refusing to send outgoing issue can clear itself after a day or two" proves to be the case. BT internet email problem Hi. We have received reports that emails to btinternet.comemail addresses are being blocked. I typed my email address, password, display name, checked in the Advanced Settings, the incoming server is on port 993, outgoing on 465. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. 15h31. To start viewing messages, select the forum that you want to visit from the selection below. Any ideas? But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. It takes a while to get a reply from the Postmaster but they will respond. I can send & receive the bt emails using the Samsung mail app. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. Get our superfast unlimited fibre broadband, Flexible and affordable sim only deals with no contract, Our network reaches over 99% of the UK, so we've got you covered, Low on minutes, data or texts? Are there really just two of us having this problem? Unfortunately, it did not work. Thanks for your reply, Townman and thanks to Anne too. I am experiencing it with emails from different addreses within a domain which belongs to another ISP. on If that doesn't fix the problem, see the next section. By coincidence(? Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. A warm welcome to the forums. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I use Mac OS High Sierra: version 10.13.6 and Phone Software Version is: 13.3.1 Go through and update your details for each one with your new email address. All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. I've got a "failed delivery message". I can send messages on iPhone and webmail but not via Apple Mail on either of my Macs (MacBookPro and iMac). ), on P.S. No disrespect intended as your advice is probably based on years of experience of BTs service! mingoslkd, call Examination of the message heads of the delayed emails might be informative. [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. I have deleted the app and reinstalled it. My two contacts on btinternet.com have asked a number of times if I have received their emails, and I haven't. Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. None of the posts I have seen are the same as my problem however. Log out of your email account then, Using an email program? Ive also tried not using advanced settings at all with exactly the same results as described above. Its broadband expert Catherine Hiley says: 'Staying loyal to a broadband provider to keep your email address could prevent you from enjoying savings of up to 162 a year on average if you switch. I've got a "failed delivery message". 26-08-2021 If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Page 1 of 2 1 2 Last After some trial and error I found that btinternet was objecting to my "signature" containing a link. I also feel slightly better I am not alone. In theory, they could switch to a free email address, such as Gmail or Hotmail, but doing so feels like an insurmountable upheaval. You can do this in bulk to ensure that you don't miss out any important contacts that you have forgotten about. on 'If you create a new email with a service such as Gmail, you're also free to change broadband in future without changing your Gmail email address.'. Millions tied to cynical deals face extra charges, so we urge the watchdog to act, Get a better broadband deal! Rachel Rickard Straus, Financial Mail On Sunday To start the conversation again, simply Because all your devices stopped accessing your email at the same time and assuming you can still access your email via webmail it is obviously not a problem with your email accounts or with your password, hence the advice not to do anything. It seems that I can only send messages to my iCloud account from the iMac. Copyright 1995-2023 eBay Inc. All Rights Reserved. 6h00. After I moved away from Advanced Settings, I got another error message "Outgoing Server Error There was an issue connecting to my email name@btinternet.com. 1-800-MY-APPLE, or, If you cant send or receive email on your Mac, Sales and I have cleared cache and data. We do not allow any commercial relationship to affect our editorial independence. on 17h25. All packages, programming, features, and functionality and all prices and fees not included in price guarantee are subject to change without notice. If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. Sending or receiving email. The account I am using is Gmail (the google mail). Below is an article to help guide you through the process. I have tried sending individual messages and simple test messages but nothing works. Don't forget online banking, streaming services and social media accounts. . by https://community.plus.net/t5/notes/composepage/note-to-user-id/6640. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. any proposed solutions on the community forums. 19h39. That is because he has a Virgin Media email address, which would be deleted if he switched away. How can we as customers get BTs attention and ensure that there is a fix? We appreciate you reaching out to us about Mail. It is very annoying, I hope you guys reach me out soon. Many customers find the BT community forum is a great way of getting help. Townman, Gandalf. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on Terms and conditions of the sale . I can send mail to my iCloud email OK on both machines, which I could not do when the problem first arose yesterday. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter 09-07-2019 16:52 EST 04 Mar 2023 I can take the same message and copy it into gmail and send from there and it gets through with no problem. They also sent a test email from a PC using an outlook client and that didn't come through either. Just goes straight to outbox, then tries to send . Typical script! 15h33. Oops. Reset Mail app Right click on Windows Start > Apps & features > Scroll down and click Mail & Calendar > Click Advanced options > Click Reset > Restart your computer 3.